Tag: Website

Now with the boat insured and a new BSS issued we are ready to licence Floydtilla for the year ahead.

There is a discount for doing your application online, so off we headed to the Canal and River Trust (CRT) website and logged in, and this was where the problems started.

Each time I tried to login to the licence area, I was asked for more details in a form, that asked for all the details I had already provided when I created the original login.

After probably a dozen attempts with two computers and all the browser combinations I could find (I have a lot) having reset cookies and deleted history, I did the shameful thing and called the CRT for support! I got through the press this for that system and spoke to a nice young lady, who wanted me to try all the things I had already done. We did that and then when all else failed, she reset my account?? And I was left to try again.

I had a break for lunch and tried again, still no luck, so back on the phone. This time they decided to take my money and let me have the discount 🙂 and I would get my licence emailed to me.

I waited for the email and the licence wasn’t attached, but there was a link to download it, yippee. As you have probably already guessed I am redirected to the registration form, which I complete yet again and then by magic I get to the following screen.

I now have a registration problem. Well at-least I have paid and have a licence even if I cannot actually get it printed out to display on the boat. When I paid they did say  that they would also post everything, so I guess I will wait to see if it arrives.

I am very sure I don’t want to spend another day on their phone system at the moment or completing that registration form again!